Refund policy
At Metaleaf, every product is handcrafted with care and inspected before shipping. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging with all tags and accessories.
- To initiate a return, please contact us with your order number and reason for the return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Clearance or sale items
- Products damaged due to misuse, improper care, or normal wear and tear
Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to your original payment method.
- Processing times may vary depending on your payment provider.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping cost.
- For all other returns, customers are responsible for return shipping charges.
Order Cancellation
- Orders can be cancelled within 24 hours of purchase or before dispatch.
- Once an order has been shipped, it cannot be cancelled.
Need Help?
If you have any questions regarding returns or refunds, please contact us:
help.metaleaf@gmail.com